Firstsource partners with IntelliH to deliver turnkey telehealth solutions
RP-Sanjiv Goenka Group company Firstsource Solutions, a provider of Business Process Management (BPM) services today announced that IntelliH, a multi-disease, patient engagement and remote monitoring company, as its technology partner to deliver turnkey remote patient monitoring solutions to health plans and provider organizations in the U.S.
The combined offering will focus initially on areas of critical need, including proactively managing Congestive Heart Failure (CHF), diabetic and post-acute care patients.
“COVID has accelerated telehealth adoption, but despite clear benefits for all stakeholders, many organizations struggle to select, deploy and sustain adoption of new technology,” said Venkatgiri Vandali, President, Health Plans and Healthcare Services at Firstsource Solutions. “IntelliH‘s advanced remote monitoring for at-risk patients, has been chosen by Firstsource for its population level reporting and analytics that help in holistic management of patients across multiple care settings. With our expertise in workflow automation and end-user support, we not only tailor the platform to the needs of the organization, but we make sure all stakeholders have a positive long-term experience.”
“Health plans are increasingly investing in delivering remote monitoring and telehealth capabilities to their provider networks, because they know that remote care lowers costs, improves outcomes and increases satisfaction,” said Anil Joshi, CEO, IntelliH. “But health systems have so many projects in the pipeline it’s almost impossible to deploy and maintain these initiatives successfully. With Firstsource’s unmatched expertise in workforce automation and support, we can ensure that our customers get up and running efficiently and succeed for the long term.”
Firstsource Solutions’ U.S.-based healthcare operations offer technology and services for the entire healthcare ecosystem, including health plans, health systems and provider groups. The company’s healthcare solutions for payers include workflow automation and technical support for claims administration, data management, quality assurance, premium billing, credentialing, and digital mailroom. For health systems and provider groups, the company’s solutions include a range of payment integrity, collections, and eligibility services.
The IntelliH platform is a cloud-based SaaS solution based on a HIPAA compliant architecture which enables secure access for care teams, patients and caregivers. With patient management tools designed to support multiple diseases including diabetes and CHF, the solution can be tailored for a wide range of conditions, monitoring protocols and relevant device sensors.